Maintenance Packages: Keep Your Magento Store Secure, Fast & Maintained
A Magento store is never "finished". It's a running system – with security vulnerabilities discovered daily and core updates that need to be applied. Three transparent packages, cancellable monthly, no fine print.
An unmaintained Magento store is a risk that grows bigger with every month. Magento regularly releases security patches – and every published patch is simultaneously a public roadmap for attackers looking for unpatched installations.
The question isn't whether your store needs maintenance, but who handles it and at what price. On this page we show you our three maintenance packages.
01
Why a Maintenance Contract at All?
What's concretely at stake when maintenance is missing:
Security Vulnerabilities
Known, publicly documented weaknesses in outdated Magento versions are the main entry point for card skimming (Magecart), data theft, and store takeovers.
PCI Compliance
Anyone processing credit card payments must comply with the PCI-DSS standard. An outdated store core almost automatically violates these requirements.
Performance Decay
Without monitoring, inefficient database queries or failing indexer runs often go unnoticed for months – until Google penalizes it with worse rankings.
Loss of Compatibility
Payment, shipping, and marketing extensions regularly require newer core versions. Waiting too long leads to a costly update jump.
The good news: all of this can be avoided with manageable, predictable effort – if someone checks in regularly. For a full breakdown of what technical maintenance actually includes, see our page Magento Maintenance & Support. This page focuses on the concrete, bookable package tiers.
02
Our Three Packages at a Glance
No two stores are alike. That's why we offer three clearly tiered packages, all cancellable monthly, no minimum term, no hidden setup fee.
Basic
from €89 / month
Cancellable Monthly
Security patches & core updates
Uptime monitoring
1 hr support allowance / month
Response time: 48 hrs (business days)
Ideal for: lean, well-running stores with baseline protection.
Ideal for: active stores with noticeable traffic, performance & SEO matter.
Enterprise
On Request
Individual, Cancellable Monthly
Dedicated, negotiable allowance
SLA tailored to your needs
Emergency availability by arrangement
Quarterly strategy call
Ideal for: enterprise installations, multiple stores, high revenue.
As with everything we offer, our fair hourly rate of €30 is the basis of the calculation here too. No markup just because it's called a "maintenance contract".
03
What "Support Allowance" Actually Means
Covered by the allowance:
Minor adjustments to templates, layout XML, or CSS
Fixing small bugs during regular operation
Cron jobs, indexers, cache configuration
Technical questions & short consultation
Analysis and fixing of individual performance bottlenecks
NOT covered by the allowance:
Larger new developments (new module, new interface, relaunch)
Extensive design overhauls of entire page types
Migrations (server changes, version jumps, data migration)
Custom development of complex new features
For all of that, our normal project model applies: transparent effort estimation at our known hourly rate of €30, as described on our pricing overview page. If the monthly allowance isn't enough, we'll tell you openly – additional hours are billed at the same rate, no surprise "emergency surcharges".
04
How Does Switching Packages Work?
Why would we lock you into a long minimum term if we're confident our service speaks for itself? That's exactly why all three packages – including Enterprise – are cancellable monthly.
Upgrade or Downgrade
A short message is enough, the change takes effect from the next billing month.
Expecting a Traffic Spike?
Before campaigns or the holiday season, temporarily switch to Business.
Cancellation
One message is enough, no multi-month notice periods.
Unused Allowance
Expires at month's end – keeps the price low and predictable.
05
Response Times & SLA in Detail
A maintenance contract is only as good as its response time when something goes wrong. That's why we state these clearly for every package instead of hiding behind "as soon as possible".
Package
Response Time
Support Allowance
Special
Basic
48 hrs (business days)
1 hr / month
—
Business
24 hrs (business days)
3 hrs / month
Monthly report
Enterprise
Individually agreed
Dedicated, negotiable
Emergency availability possible
"Response time" means: we get back to you within the stated window and begin assessment – for critical security incidents, we always respond immediately, regardless of the package booked.
06
Maintenance Package vs. Shop Rental — What's the Difference?
Maintenance Package
Assumes you already own a Magento store – you own the installation, code, and domain. We handle the technical upkeep.
Shop Rental
We provide the complete infrastructure incl. hosting, operations, and maintenance as one package – typically for those starting out. Shop Rental details.
Ready for a Worry-Free Store?
Send us a short note on the current state of your store and your traffic level – we'll recommend the right package, no obligation.