Maintenance is a proactive process where we install security updates, check backups, and optimize performance in the background to prevent problems. Support, on the other hand, is reactive: if you have a question, need a new feature, or run into an acute problem, we're there with fast help. At mironsoft, we combine both aspects in our packages to keep your store fully protected.

For business-critical errors that block sales (so-called Priority-1 tickets), our support contracts guarantee response times, often within 1-4 hours during business hours. Since we use proactive monitoring, we usually know about a problem before you do and are already working on the solution. We know every minute of downtime costs real money, and we treat outages with the highest priority.

A monthly allotment is highly recommended for Magento stores, since it lets us act proactively and reserves a fixed slot for you in our schedule. That said, we also offer flexible solutions for one-off support. A fixed contract gives you cost certainty and the advantage that continuous monitoring lets us protect your store far better against attacks and performance losses.

Yes, monitoring and installing critical security patches is a core part of our maintenance services. We carry out these updates professionally: first on a staging system, to rule out incompatibilities with your extensions, and only on the live system after your approval. This ensures your store is protected against known threats at all times, without disrupting ongoing operations.

Yes, we handle support for all installed modules in your store. As part of maintenance, we check whether updates from the module vendors are available and install them to fix bugs or unlock new features. If a module vendor has discontinued support or there's a bug in the code, we can often fix it ourselves as experienced developers, or find a more modern alternative.

Transparency is the foundation of our collaboration. We use a professional time-tracking tool where every task is described in detail. At the end of the month, you receive a complete record of services showing exactly what we worked on and for how long. For larger tasks, we estimate the effort in advance, so you always retain full control over your budget and never face unpleasant surprises on the invoice.

Yes, technical support doesn't stop at the Magento code for us. We work closely with your hoster, or advise you on choosing a better server infrastructure. We optimize the configuration of PHP, MySQL, Varnish, and Redis to squeeze the maximum performance out of your hardware. Perfectly tuned hosting is the basic prerequisite for a stable and fast Magento store.

Our extended support packages include emergency on-call coverage that also applies outside regular office hours. Thanks to our 24/7 monitoring, critical outages are reported to us instantly. We make sure your business doesn't stall exactly when you're expecting the biggest traffic of the year. We define the SLAs (Service Level Agreements) together with you that best fit your business model.

Yes, we have extensive experience taking over and rescuing "foreign" Magento instances. We begin with a comprehensive system audit to check code quality, security, and the state of patches. We uncover technical debt and create a plan to bring the store back to a clean, maintainable state. After that, we integrate the system into our maintenance routine, so you can rest easy again.

We work on a "safety first" principle. Every code change is documented through version control (Git) and tested first on an isolated staging environment. Before we perform critical database operations, we create manual backups. We also use secure SSH access and two-factor authentication to protect access to your servers. Your business data is handled with the utmost care and discretion.

Although our focus is on technical development, we also help you use the Magento backend as part of support. We show you how to use the Page Builder, create categories, or configure complex discount rules. On request, we create short video tutorials or handbooks for your editorial team, so they can make full use of Magento's capabilities without having to book a developer every time.

We handle this in a very customer-oriented way. As a rule, unused hours can be carried over into the following month within a certain range, if less work came up in one period. This gives you maximum flexibility and ensures your budget is used efficiently. We're happy to discuss the details in your individual maintenance contract, to find a solution that fits your business perfectly.

As a freelancer, I don't carry a huge administrative overhead, expensive office space in prime locations, or armies of project managers who need to be paid alongside the work. With mironsoft, you pay exclusively for actual expert time spent on code. On top of that, communication paths are extremely short, which minimizes friction and brings tasks to completion faster. That doesn't just save you money — it saves your nerves through efficient processes.

Part of our maintenance is a regular extension audit. We check which modules are still supported by their vendor and which could pose a security risk. We often recommend removing unnecessary or redundant extensions to keep the system lean. If an important extension has become outdated, we proactively look for a modern replacement, or build the necessary functionality ourselves as a lean custom solution to preserve your ability to update.

The first step is a free initial analysis of your store. We take a look at your version, your performance figures, and your installed modules. After that, we discuss your requirements and put together an individual maintenance and support package tailored exactly to your needs. Just send us a message or give us a call — we look forward to making your store a long-term success!