Magento 2 NPS Survey with Evaluation and Detractor Alert
SKU: NPSFEEDBACK1
- standard question from 0 to 10 by email or in the customer account
- sent after delivery, with a cool-down period per customer
- NPS score, trend and comments per store view in the admin
- instant email to your team for scores from 0 to 6
Einmaliger Kauf · inkl. 12 Monate Updates · zzgl. MwSt.
Magento 2 NPS Survey: Customer Satisfaction as a Number You Can Steer By
With the Mironsoft Magento 2 NPS survey you ask customers after their order how likely they are to recommend your shop. One click on a scale from 0 to 10 is enough, and an optional comment field explains the why. All answers add up to your Net Promoter Score, split by store view, period and customer group. Unhappy customers rarely complain, they simply leave. That is why the module alerts your team as soon as someone shows low satisfaction. The interface runs on Alpine.js inside the Hyvä theme.
Standard 0 to 10 question
The familiar recommendation question with eleven scale points, worded separately for every store view.
Sent by email
The email carries the scale as a row of links. One click on a number stores the answer immediately.
Question in the account
Customers who ignore the email see a discreet note in their account and can answer there.
Detractor alert
Scores from 0 to 6 send an email to your team with order number, customer and comment.
Evaluation in the admin
NPS score, split into promoters, passives and detractors, plus a monthly trend.
Cool-down per customer
Nobody is asked too often: a minimum gap in days and an opt-out link in every email.
Why a Magento 2 NPS survey tells you more than star ratings
Product reviews say something about one item, not about your shop. Whether delivery, support and value for money work, you hardly learn there. Merchants therefore search for a way to measure customer satisfaction regularly. Out of the box Magento offers nothing of the kind, a Magento 2 NPS survey closes that gap.
Without a Magento 2 NPS survey you rely on gut feeling and on the few customers who write to you unprompted. With one fixed question after every delivery you get comparable numbers over months. You see whether a new shipping method, a supplier change or a relaunch has moved the mood.
Magento 2 NPS survey by email: the question at exactly the right moment
You decide how many days after delivery the email goes out, and whether the order status Shipped or Complete triggers it. A cron job sends the surveys in batches so the mail server is not overloaded. Guest orders are included, matching works via the order email address. The email template can be adjusted per store view, with logo, subject line and question text.
- Trigger and waiting time in days freely selectable
- Guest orders and registered customers alike
- Email template per store view, cron dispatch in batches
Magento 2 NPS survey answers in one click: scale, comment and thank-you page
The customer clicks a number in the email and lands on a slim page that confirms the choice and offers an optional text field. After submitting, a thank-you page appears where you can ask promoters for a shop or product review. The link carries a random token and can be answered only once. The page loads without extra JavaScript and follows the Hyvä theme styling.
- One click in the email stores the number at once
- Optional comment with a character limit
- Thank-you page with a review request for promoters only
Magento 2 NPS survey with alerts: reach unhappy customers right away
Anyone who gives 0 to 6 triggers a notification. The email to your team names customer, order number, score and comment and links straight to the order in the admin. A status per answer (new, in progress, done) shows who is handling it. An annoyed customer can often still be kept with a phone call or a credit note. You set the threshold and the recipient addresses in the configuration.
- Threshold and recipient list freely configurable
- Handling status per answer in the admin
- Direct link to the order and the customer
Evaluate your Magento 2 NPS survey: score, trend and comments
In the admin you see the current NPS score, the split into promoters, passives and detractors and the trend per month. Filters by store view, period, customer group and product category of the order show where the mood turns. Comments are searchable and can be exported as CSV. Answers are personal data: you define the retention period, after which names are anonymised while the numbers stay for statistics.
- Filters by store view, period and customer group
- CSV export of answers and comments
- Retention period with anonymisation via cron
Where the Magento 2 NPS survey helps in daily shop work
Typical situations where the Magento 2 NPS survey beats gut feeling.
Check delivery quality
After switching the parcel carrier the score drops in the evaluation, and the comments name the cause within the first week.
Steer support
Detractor alerts land directly with the service team, who get in touch the same day and solve problems before they become public.
Accompany a relaunch
Before and after rebuilding the shop you compare the trend and see whether checkout and navigation land better.
Use your promoters
Happy customers get a request for a review or a recommendation on the thank-you page, with nobody picking them by hand.
Magento 2 NPS survey: without and with the module compared
The difference to a browser survey tool and a spreadsheet.
| Topic | Without module | With Mironsoft NPS Feedback |
|---|---|---|
| Timing | Sent by hand or irregularly | Automatically after delivery, with a waiting time |
| Assignment | Answers without a link to the order | Every answer with order, customer and store view |
| Unhappy customers | Noticed only after they have left | Alert email for detractors the same day |
| Evaluation | Spreadsheet or external tool | NPS score and trend right in the admin |
| Frequency | Customers asked several times | Cool-down per customer and opt-out link |
How we set up the Magento 2 NPS survey for you
The process after you place your order.
Briefing
You tell us the waiting time, the trigger, the alert threshold and the team recipients.
Installation
We install the module, set up the Magento 2 NPS survey for your store views and check the cron dispatch. After that we test the Magento 2 NPS survey with guest and customer orders.
Texts and email template
We word the question, subject line and thank-you page in your tone, per language and store view.
Testing
We check the click in the email, comment field, single answer, alert email and opt-out.
Handover
Your team gets an introduction to the evaluation, alert status and CSV export.
How it differs from review reminders, review incentives and testimonials
The Mironsoft review reminder asks for product reviews, the review incentive rewards them, and the testimonials show selected quotes on your pages. The Magento 2 NPS survey instead measures satisfaction with the whole purchase in one comparable number and reports unhappiness internally instead of publishing it.
All modules can be combined. The answer page and the account note run on Alpine.js in the Hyvä theme, without jQuery and without an extra library. Whether and how you may approach customers for a survey is something you check legally yourself; we provide the opt-out function and the deletion periods for it.
No download, but personal setup
NPS Feedback is not listed here as a ready-made download file to install yourself. The purchase is a commission: after the purchase we get in touch, install the module in your shop and agree on question text, waiting time and alert rules together with you.
Frequently asked questions
Everything important about dispatch, evaluation, alerts and how the purchase works.
How can I send an NPS survey after the order in Magento 2?
How is the Net Promoter Score calculated?
How can I spot unhappy customers early in Magento 2?
Can guests take part in the survey?
Is the same customer asked several times?
Can I word the question myself?
Does the Magento 2 NPS survey work with Hyvä?
How long are answers stored?
How does this differ from the review reminder?
Can I download and install the module myself?
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Magento 2 NPS Survey – Mironsoft NPS Feedback