Returns & RMA for Magento 2
SKU: MRMA
- Any number of return reasons and statuses, freely defined
- Refund, replacement, or store credit — customer chooses
- Shipping label generated automatically and emailed
- Partial returns — individual items, not the whole order
Einmaliger Kauf · inkl. 12 Monate Updates · zzgl. MwSt.
Returns that organize themselves
From the return request to the shipping label — one continuous workflow instead of email chaos.
Free return reasons
Any number of admin-defined reasons instead of rigid presets.
Flexible workflows
Statuses freely configurable, matching your actual process.
3 resolution options
Refund, replacement, or store credit — customer chooses.
Partial returns
Return individual items, not the entire order.
Attachment upload
Attach photos or PDFs directly to the return reason.
Automatic emails
Notification on every status change, customizable templates.
Shipping label
Generated automatically, including tracking code.
Multiple return addresses
Configurable for multiple warehouses or locations.
Deadlines & eligibility
Return window and conditions configurable per rule.
Admin-created requests
Log returns reported by phone directly on the customer's behalf.
CSV export
Export completed requests, filterable admin overview.
Per-product policies
Return rules individually definable per product.
Every return in one place, with a clear status
Instead of tracking return requests by email, the customer submits the request directly on the order in their account. You see every request with reason, desired resolution, and current status in one place — including the ability to log phone-reported returns yourself on the customer's behalf.
- Freely defined statuses matching your process
- Partial returns: individual items, not the whole order
- Attachment upload directly on the request
No extra step needed after approval
As soon as a return is approved, the shipping label is generated automatically and emailed to the customer — including a tracking code so the return shipment stays traceable. Multiple return addresses (e.g. for different warehouses) can be stored.
- Automatic generation after approval, no manual intermediate step
- Tracking code for the customer to follow the shipment
- Multiple return addresses configurable
No download — personal setup instead
RMA is not listed here as a ready-made download file for self-installation. The purchase is a service commission: we get in touch with you after the purchase, discuss your return reasons, deadlines, and return addresses, and set up the workflow accordingly in your shop.
Frequently asked questions
Everything important about deadlines, process, and how the purchase works.
How many return reasons can I set up?
Does the module set the return deadline, e.g. the statutory 14 days?
Can the customer return only part of an order?
How does the customer receive the shipping label?
Can I create a return myself in the admin, e.g. after a phone call?
Are completed returns documented in an exportable way?
Can I download and install the module myself?
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